Contact Us

If you need to contact us about a review, a factual error or a question on how the site works, this page explains what we can help with and what to include in your message. It also points you to the right place when your problem is with a casino itself, because we cannot act on your behalf there.

We are an independent information site. We are not a casino, we do not hold player accounts or funds, and we cannot see your account, deposits or withdrawals at any operator.

What we can help with

• Corrections: a bonus term, payment detail or licence statement on one of our pages looks out of date or wrong.
• Questions about our reviews: how we reached a rating, or why an operator is placed where it is.
• Explanations: help understanding wagering requirements, bonus cashout limits, KYC checks or withdrawal limits as we describe them.
• Feedback: something confusing, missing or unhelpful on a page.
• Commercial or press enquiries: please say so clearly in your first line.

What we cannot do

• Recover money, reverse a closed account or force a withdrawal.
• Negotiate with a casino for you or guarantee a response from one.
• Give legal, financial or debt advice.
• Lift a GAMSTOP registration. Only the scheme itself manages that, and the exclusion period you chose has to run its course.

How to write a message we can act on

1. Name the page and the casino or section you mean.
2. Say what you saw and what you expected, quoting the exact wording where possible.
3. Add the date you saw it, as bonuses and terms change often. Our information was last checked on 1 October 2026.
4. Include a screenshot or a link to the casino's own terms page if you have one.
5. Leave out passwords, full card numbers and identity documents. We never need them.

We read every message about accuracy. When a correction is confirmed against the operator's published terms, we update the page.

Problem with a casino? Go to the casino first

If your issue is a delayed payout, a bonus dispute or a verification request, the operator is the right first contact. A sensible sequence is:

1. Use the casino's live chat or email support and keep a copy of the conversation.
2. If unresolved, use its formal complaints procedure and quote your account details, dates and amounts.
3. Check the licensing body named in the casino's footer and terms. Many overseas licensing bodies have their own complaint routes, but the protection they offer can differ greatly from the UK Gambling Commission regime.
4. Keep records of everything: terms as they stood when you claimed an offer, transaction IDs and identity checks.

Be aware that casinos outside the GamStop scheme may not be licensed by the UK Gambling Commission. Accepting British customers is not the same as being authorised to serve them in Great Britain, so complaint routes and protections may be weaker. Our Terms and Conditions set out how you can use this site, and About Us explains who we are and how we work.

The casinos we list

We review offers from operators including Betmica, Kikibet and Betninja. Headline bonuses change and come with wagering requirements, maximum bet rules, expiry dates and cashout caps, so always read the operator's current terms before depositing. Our main comparison of non GamStop casinos explains these conditions in more detail. We may earn commission if you join through our links, but commission does not decide rankings. If you think a listing misrepresents an offer, tell us.

If gambling is causing you harm

You do not need to wait for a reply from us. GamCare runs a free, confidential helpline and live chat in the UK (0808 8020 133), and you can register with GAMSTOP to exclude yourself from UK-licensed sites. Blocking software and deposit or loss limits can also help. Our Responsible Gambling page lists these tools. Gambling is only for adults aged 18 and over, and it should never be treated as a way to make income or solve money problems.

What to expect after you write

We do not publish a guaranteed response time, as we are a small editorial operation. Correction requests are prioritised. If your message is really a complaint about a casino, we will point you towards the appropriate route rather than leave you waiting.